Secure Checkout
Safe & encrypted payment
Tracked Delivery
Tracking link sent after dispatch
Easy Returns
Easy returns subject to our return policy
Customer Support
Friendly customer support
Frequently Asked Questions
Find answers to common questions about our products and services.
Standard delivery takes 3-5 business days within the UK. Express delivery options are available at checkout for next-day or 2-day delivery.
Once your order has been dispatched, you'll receive a tracking number via email. You can use this number to track your parcel on our courier's website.
We offer a 30-day return policy on all items. Items must be unworn, unwashed, and in their original condition with all tags attached. Please contact our customer service team to initiate a return.
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are securely processed.
You can cancel or modify your order within 1 hour of placing it. After this time, orders are processed and cannot be changed. Please contact us immediately if you need to make changes.
Our customer support team is available Monday to Friday, 9am to 6pm. You can reach us via email at support@ziva.com or by phone at 0800 123 4567.
Shipping & Delivery
Estimated delivery
UK: 2-4 business days
Europe: 3-7 business days
Rest of world: 7-14 business days
Order tracking
Once your order has been dispatched . you will receive a tracking link by email so you can follow your delivery.
Shipping costs
Shipping costs are calculated at checkout based on your delivery location and order details.
You'll receive tracking information via email once your order has been dispatched.